Frequently Asked Questions

Find answers to your fireplace questions

Where can I buy a SÓLAS Gas Fireplace?

SÓLAS fireplace products are sold through a network of professional, local fireplace dealers. We do this to ensure that you receive the best product to fit your needs and are provided with the personal service and support for the life of your fireplace. If you do not have a dealer in your area, please reach out to us at (603) 298-5169 or

Who should install my SÓLAS fireplace? Can I complete the installation myself?

We recommend that your installation is done by a NFI certified gas specialist through one of our authorized dealers. If you do not have an authorized dealer near you, contact a licensed gas installer by calling your local gas supply company. Please note, you should always check with your municipality for local requirements.

What type of maintenance is required on my SÓLAS Gas Fireplace?

SÓLAS recommends that all products should be inspected before use and annually by a qualified service person. More frequent cleaning may be required due to excessive dust or lint from carpets, bedding materials, pets, etc. It is imperative that control compartments and circulating air passageways be kept clean.

How can I change the front surround of my wall mounted SÓLAS gas fireplace?

SÓLAS Fireplaces allow you to install or remove any of our fronts in less than a minute without use of a single tool. By holding each side of the front, you simply swing the bottom out and lift the front up. To reinstall, simply reverse this procedure. The front is lightweight and easily maneuvered!

How does the SÓLAS gas fireplace vent?
All SÓLAS gas fireplaces and inserts feature a direct vent that uses the air outside your home from a coaxial pipe. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.
How do I clean the burner and firebox of my SÓLAS gas fireplace?
During the annual inspection and maintenance appointment, the service person should clean the burner and firebox. To gain access to the burner and firebox, please refer to your installation and operating manual.
How do I clean the glass in my SÓLAS gas fireplace?
SÓLAS recommends using a microfiber cleaning cloth and water to clean the glass of any SÓLAS fireplace. Use of an abrasive cleaner or a cleaner containing ammonia is not recommended. Never clean the glass while it is hot.
How do I remove the glass from my fireplace?
Please refer to the installation and operation manual for your specific fireplace model and removal instructions.
What kind of warranty is provided with my SÓLAS fireplace?
At SÓLAS, we believe that we have the highest quality products in the industry. Every fireplace is designed, tested, and approved to the latest ANSI and CSI standards for use in North America and are backed with a limited lifetime warranty. For more information, please visit our Warranty page.
Are there restrictions to the type of glass media used for SÓLAS fireplaces?
Yes, SÓLAS Media is designed specifically for your SÓLAS fireplace ensuring it will operate with the highest efficiency possible. With a large variety of SÓLAS Fire Media to choose from you can order replacements from your SÓLAS dealer, or direct from us.

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