Frequently Asked Questions
Find answers to your fireplace questions
SÓLAS fireplace products are sold through a network of professional, local fireplace dealers. We do this to ensure that you receive the best product to fit your needs and are provided with the personal service and support for the life of your fireplace. If you do not have a dealer in your area, please reach out to us at (603) 298-5169 or firstname.lastname@example.org.
We recommend that your installation is done by a NFI certified gas specialist through one of our authorized dealers. If you do not have an authorized dealer near you, contact a licensed gas installer by calling your local gas supply company. Please note, you should always check with your municipality for local requirements.
SÓLAS recommends that all products should be inspected before use and annually by a qualified service person. More frequent cleaning may be required due to excessive dust or lint from carpets, bedding materials, pets, etc. It is imperative that control compartments and circulating air passageways be kept clean.
SÓLAS Fireplaces allow you to install or remove any of our fronts in less than a minute without use of a single tool. By holding each side of the front, you simply swing the bottom out and lift the front up. To reinstall, simply reverse this procedure. The front is lightweight and easily maneuvered!